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Emails are not reaching guests when using Direct Email Mode

I am using the direct email mode, but my guests are not receiving any emails from me. What could be the reason?
Why are my guests not receiving my emails when I am using the direct email sending mode?
If you have the "Direct" mode enabled under Settings > Email & Chat and use your own domain for your email address (e.g. "name@yourcompany.com" instead of "name@gmail.com"), it can happen that your guests don't receive emails from you.

This is usually due to a missing setting with your email provider, known as an SPF record. This record defines which servers are authorized to send emails on your behalf. If this definition is missing, emails from us may be blocked or end up in spam.
Here's how to fix it:

  1. Log in to your email provider (e.g. wherever you manage your domain or your email setup).

  2. Look for the DNS settings and find the "SPF record" there (sometimes also called a "TXT record").

  3. If none exists yet, create a new SPF record and add our provided value: include:_spf.ziso.app


Once the record is in place, email delivery in Direct mode should work correctly again.